Delete your Bound account

You can delete your Bound account at any time, from the app or from the website. Bound is the app and website of Bound Education, Inc. This page explains how, and what happens to your data.

Deleting your account is permanent and cannot be undone. If you have an active subscription, it is cancelled at that moment and you lose access to everything you bought.

If you want a copy of your data, request it before you delete your account: it is in the same place, in the app and on the website, and we email you a link.

From the app

  1. Open the Bound app and sign in.
  2. Go to “My Bound” and tap your name at the very top.
  3. In “Profiles”, tap “Account”.
  4. Scroll down to “Your data” and, next to “Delete account”, tap “Delete”.
  5. Tap “Send code”. We email you a 6-digit code: type it in and your account is deleted right away.

From the website

  1. Sign in on the Bound website and open “Account settings” from the menu.
  2. In “Profile”, scroll down to “Danger Zone” and click “Delete my account”.
  3. Click “Email me a confirmation code”. We email you a 6-digit code, valid for 15 minutes.
  4. Type the code and click “Delete my account permanently”.

Go to my account

If you can’t sign in

If you forgot your password, reset it from the sign-in screen. If you sign in with Google, Apple or Facebook, use that same button.

If you still can’t get in, write to support@bounduniversal.com from your account’s email address, with the subject “Delete my account”. We will check that the account is yours and delete it.

What is deleted

  • Your name, email address, phone number and profile photo.
  • The names of the profiles on your account.
  • The text of your bookmarks and notes.
  • Your conversations with support.
  • Your devices and sessions: you are signed out everywhere and stop receiving notifications and emails from Bound.

What is kept

  • Your purchase and payment history, without your name, because tax and accounting rules and chargeback handling (when someone disputes a charge with their bank) require us to keep it.
  • The record of what was watched: progress in each chapter, ratings and the minute of each bookmark, without its text. It stays linked to an account that no longer has your name, email address or phone number.

Purchase and payment history is kept for as long as those rules require. More details in the privacy policy.